This article focuses on the requirements to be a DTB agent in Kenya. Diamond Trust Bank is an award-winning tier 1 lender in Kenya. It has been listed in the Nairobi Securities Exchange (NSE) since 1971.
The bank’s focus on the SME sector and commitment to enhancing customer convenience through expanding branch networks has driven its growth in recent years.
DTB offers a wide range of products and services. Among the services it offers is agency banking which enables customers to access banking services at appointed outlets.
The bank’s agents are well spread throughout the country, especially in areas with no branch presence or office.
Benefits of DTB Agency Banking
- Access to DTB services easily, anywhere and anytime.
- Extended banking hours through the use of agents beyond normal banking hours.
Diamond Trust Bank (DTB) Agent Services Offer
- Cash in (cash deposit collection).
- Cash out (cash withdrawal).
- MTI services (cash receipt and sending).
- Balance enquiry.
- Mini-statement request.
The following can be DTB Agents
- Sole proprietors.
- Partners.
- Microfinance organisations.
- Limited companies.
- Associations and clubs.
Diamond Trust Bank (DTB) Agent Requirements
1. Registration documents such as; Certificate of registration, incorporation, memorandum and articles of association.
2. Directors’ particulars. This includes National ID and certificate of good conduct.
3. One year company data, either management accounts or audited accounts.
4. Board resolution to partner with Diamond Trust Bank for agent banking.
5. Copies of KRA PIN and tax compliance certificate.
6. One year trading license.
Diamond Trust Bank (DTB) Agency Banking Charges
Cash in (deposit)
1. From 100-5,000
Charge: Kshs 0.
2. From 5,001-10,000
Charge: Kshs 0.
3. From 10,001-20,000
Charge: Kshs 0.
4. From 20,001-50,000
Charge: Kshs 50.
5. From 50,001-100,000
Charge: Kshs 70.
6. From 100,001-200,000
Charge: Kshs 100.
7. From 200,001-500,000
Charge: 0.25% cash handling.
Cash out (withdrawal)
1. From 100-2500
Charge: Kshs 25.
2. From 2501-5,000
Charge: Kshs 45.
3. From 5,001-10,000
Charge: Kshs 75.
4. From 10,001-20,000
Charge: Kshs 145.
5. From 20,001-35,000
Charge: Kshs 175.
6. From 35,001-50,000
Charge: Kshs 195.
7. From 50,001-500,000
Charge: Kshs 220.
Other Charges
Balance enquiry: Kshs 10.
Mini-statement: Kshs 20.
DTB Kenya Contacts
Phone: 0719 031 888, 0732 121 888
Email: contactcentre@dtbafrica.com
