This is a step by step guide on how to book an appointment at Huduma Centre. Huduma Centre is a one-stop service centre that provides public services from a single location.
Huduma Centres were established by the government with an aim of turning around public service delivery by providing efficient and accessible government services at the convenience of citizens through various integrated service delivery platforms.
There are various Huduma Centres located in different parts of the country. You can walk into any of the centres to access a wide range of services under one roof.
Recently, a programme dubbed service by appointment was introduced, where you will be required to book appointments to visit Huduma Centres.
How to Book an Appointment at Huduma Centre
1. Visit the Huduma appointment site via https://appointment.hudumakenya.go.ke/.
2. A page will be displayed where you will be required to log in with your National ID and password or. You will be required to register if you don’t have an account.
3. For those registering an account for the first time, you will receive an activation code which will be sent as an SMS via your mobile number.
4. Activate your account by entering the activation code sent via text. Proceed to log in.
5. Go to the Huduma Appointment booking page.
6. Click on new appointment.
7. Proceed to choose a Huduma Centre that is near you or one that you can easily access at your own convenience.
8. Select the service that you would like to access.
9. Select your preferred appointment date and time.
10. Click on save and wait for your details to be processed.
11. A text message confirming your appointment will be sent to the phone number you provided during registration.
12. Ensure you save the message/ don’t delete the message as you will be required to produce the message on the day of the appointment.
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