Home GENERAL NEWS How to Clear e16-4 Error on DSTV and GOtv in Kenya

How to Clear e16-4 Error on DSTV and GOtv in Kenya

by Victor Matara

The E16 error notification you notice on your TV is usually as a result of an expired subscription.  Let’s be honest , it sucks when you see the E16 error message despite the fact that you have an active subscription. Right?  Most of the time this happens when you make your monthly payment for your subscription. If it happens that your decoder is turned off when making the payment, you will definitely get the E16 error because activating the subscription might be delayed.

Here is how to clear an E16 error message on your TV screen.

1. Before trying to solve your E16 problem, make sure your smart card is properly inserted and your decoder is turned on.

2. Clear the error by sending a text message.
For DSTV, send the word RESET followed by your Smartcard Number to 22688
For GOtv, send the word RESET followed by your IUC number to 22688

3. Clear the error using a USSD code

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This works both for Gotv and DSTV – Dial  *423# on your phone and follow the prompts.

4. You can also clear the error by getting online.

For DSTV

Click this LINK to get to Dstv’s Easy portal

Once there.

1. Enter your Smart card number

2. Enter the captcha

3. Click “Clear error code”

How to Clear e16-4 Error on DSTV and GOtv

GOtv

Click this LINK to get to GOtv Eazy Self Service portal.

1. Enter your IUC number

2. Enter the captcha

3. Click “Clear error code”

How to Clear e16-4 Error on DSTV and GOtv

Any of the above methods will help you to solve the E16 error on your DSTV or GOtv decoder.

GOtv Kenya Contacts

  • 0711 066 000
  • 020 423 6000
  • 0711 066 555

DSTV Kenya Contacts

  • 0711 066 000 
  • 020 4236 000

You can also contact them via social media ( recommended) for prompt response.

DSTV KENYA TWITTER : @DStv_Kenya

GOtv Kenya TWITTER :  @GOtvKenya

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