The E16 error notification you notice on your TV is usually as a result of an expired subscription. Let’s be honest , it sucks when you see the E16 error message despite the fact that you have an active subscription. Right? Most of the time this happens when you make your monthly payment for your subscription. If it happens that your decoder is turned off when making the payment, you will definitely get the E16 error because activating the subscription might be delayed.
Here is how to clear an E16 error message on your TV screen.
1. Before trying to solve your E16 problem, make sure your smart card is properly inserted and your decoder is turned on.
2. Clear the error by sending a text message.
For DSTV, send the word RESET followed by your Smartcard Number to 22688
For GOtv, send the word RESET followed by your IUC number to 22688
3. Clear the error using a USSD code
This works both for Gotv and DSTV – Dial *423# on your phone and follow the prompts.
4. You can also clear the error by getting online.
For DSTV
Click this LINK to get to Dstv’s Easy portal
Once there.
1. Enter your Smart card number
2. Enter the captcha
3. Click “Clear error code”
GOtv
Click this LINK to get to GOtv Eazy Self Service portal.
1. Enter your IUC number
2. Enter the captcha
3. Click “Clear error code”
Any of the above methods will help you to solve the E16 error on your DSTV or GOtv decoder.
GOtv Kenya Contacts
- 0711 066 000
- 020 423 6000
- 0711 066 555
DSTV Kenya Contacts
- 0711 066 000
- 020 4236 000
You can also contact them via social media ( recommended) for prompt response.
DSTV KENYA TWITTER : @DStv_Kenya
GOtv Kenya TWITTER : @GOtvKenya
