How To Get A CRB Clearance Certificate In Kenya

This is a step by step guide on how to get a CRB clearance certificate in Kenya. Credit Reference Bureau (CRB) is a firm that is licensed by Central Bank of Kenya to collect information from financial institutions and provide consumer credit information. Loan defaulters are usually listed on CRB by financial institutions after a certain period of time.

There are only three licensed Credit Reference Bureaus in Kenya. They include Transunion, Metropol and CreditInfo. These institutions are tasked with the mandate of providing clearance certificates for those who need them. In most cases, the CRB clearance certificates are necessary documents when applying for jobs, tender application or may be required by financial institutions when applying for loans.

A CRB clearance certificate is just a confirmation of one’s current credit status. It doesn’t clear your current or historical debts. The processing fee for the CRB clearance certificate is Kshs 2,200.

How To Get A CRB Clearance Certificate

To get a CRB clearance certificate, you can contact any of the three licensed Credit Reference Bureaus, Transunion, Metropol or CreditInfo.

1. Metropol Corporation

  • Dial *433#
  • Enter your ID number
  • Incase you were referred by a Metropol agent, enter the agent number or 0 to proceed.
  • Pay registration fees of Kshs 100 to paybill number 220388. Use your ID number as the account number.
  • You will receive an SMS with a PIN.
  • Go to the Metropol website via
  • Enter your PIN (The PIN sent via SMS).
  • Select Clearance Certificate.
  • Proceed to pay Kshs 2,200 using the paybill 220388.
  • Follow the instructions given then proceed to download the clearance certificate.

Metropol Contacts

Location: KCB Towers, 15th Floor, Upperhill, Nairobi.

Contacts: 0709 834 000, 0730 884 000.

2. CreditInfo

CreditInfo Contacts

Location: Standard Chartered Building, 1st Floor, 48 Westlands Road, Nairobi.

Contact: 0709 593 000.


3. Transunion

  • Send an SMS with your full names to 21272 or 21CRB. Alternatively, you can download the Transunion app and proceed from there if you don’t want to incur SMS costs.
  • Register by paying Kshs 50 to paybill number 212121. Use your ID number as account number.
  • Pay Kshs 2,200 then email your Mpesa transaction details to You will receive an email with your clearance certificate.

Transunion Contacts

Location: 2nd Floor, Delta Annex, Westlands, Nairobi.

Contacts: 0706 565 285, 0768 262 495.


Zack Abuyeka

I am the third eye.My duty is to keep you updated of the current trends and events happening round the globe.