This is a simple guide on how to pay for your GOtv subscription via Mpesa in Kenya. GOtv is a low-cost digital pay-TV operated by Multichoice that was launched in September 2011. All you need to access GOtv services is a GOtv decoder and a GOtenna. As of 2021, a GOtv decoder costs Ksh 1,299 while a GOtenna goes for Ksh 849.
The main 4 packages that they offer are GOtv Lite (Ksh 265 per month), GOtv Value ( Ksh 550 per month), GOtv Plus( Ksh 870 per month), and GOtv max( Ksh 1,150 per month). Gotv Lite gives you access to 21 channels, GOtv Value 33 channels, GOtv Plus 47 channels while with GOtv Max you get access to 58 channels.
To pay for your GOtv subscription in Kenya, you need to know your Gotv IUC number – the one at the bottom of your decoder with a red sticker and GOtv’s Mpesa Paybill number which is 423655.
Make sure your decoder is turned on before making payment to avoid error E16.
1. Go to your Mpesa Menu
2. Select Lipa na Mpesa
3. Select PayBill
4. Enter 423655 as the business number
5. Enter your Gotv IUC number – the one at the bottom of your decoder with a red sticker
6. Enter the amount you want to pay
7. Enter your Mpesa pin and press OK
8. You will receive a transaction confirmation message from Mpesa
How to Activate GOtv after Payment/clearing error E16
After making your payment, your screen might show an E16 error message. This happens when your decoder is turned off when making payment.
The simplest way of removing this error is by sending a text message with the word RESET followed by your IUC number to 22688. You can also dial *423# on your phone to clear the error.
The E16 error can also be solved online at https://eazy.gotvafrica.com/en/ke/clear-error-code.