This is a guide on how to register and use Absa Hello Money in Kenya. Hello Money is a quick, convenient and safe mobile banking solution offered by Absa, one of the best banks in the country.
You can access the service from any phone or mobile network without needing data. You don’t need a smartphone or computer to access the service. Everything is done via a USSD. With Hello Money, you can do the following;
- Transfer funds.
- Check your account balance.
- Get mini statement.
- Transfer funds to and from Mpesa.
- Add a beneficiary for funds transfer, electricity purchases, airtime top up and more.
- Buy airtime across all networks.
- Pay your bills such as electricity, water bills, rent and many more.
How to Register for Hello Money
- Dial *224#.
- Select language (English or Kiswahili).
- Select the self registration options.
- Enter account number.
- Press 1 to accept terms and conditions.
- Enter date of birth details as requested.
- Enter card number digits as requested.
- Enter debit card’s expiry date.
- Receive confirmation screen of successful registration.
- Temporary mobile banking PIN will be sent to your device via SMS for you to personalise within 72 hours.
How to Change PIN
- Dial *224#.
- Enter temporary mobile banking PIN.
- Enter new PIN.
- Re-enter new PIN.
- Confirmation screen of successful PIN change.
How to Reset PIN
- Dial *224#.
- Select 1 for ‘Forgot PIN’.
- Input 1 to confirm.
- Input your account number and other personal details as requested (details pertaining to your date of birth and debit card details).
- Input the new PIN and confirm.
- Your PIN will be successfully changed.
How to Request for a Statement
With Hello Money, you can conveniently request for a mini statement and receive it within the shortest time possible.
- Dial *224#.
- Enter PIN.
- Select option 5, bank services.
- Select option 1, account service.
- Select mini-statement.
- Select account number.
- Account mini statement details will be displayed.
ABSA Kenya Contacts
Phone: +254(732)130120, +254(722)130120, (020) 3900000
Email: absa.kenya@absa.africa