How To Register For And Use Mpesa Xpress On Google Play Store

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This article provides a step-by-step guide on how to register for and use Mpesa Xpress on Google Play store. As much as the majority of Google PlayStore applications are free, there are several, that require an upfront purchase before they can be installed and used.

For a long time, the primary option for purchasing these apps involved linking a credit or debit card. However, Safaricom has revolutionized this landscape by introducing Mpesa Xpress—a pioneering solution that streamlines the process of acquiring such applications.

Mpesa Xpress is a service offered to M-PESA registered customers with Android phones to be able to purchase applications and digital goods from the Google play store using M-PESA as a payment option. This service is available to users in Kenya with registered M-PESA accounts, Google accounts, and Android devices. How can one register for Mpesa Xpress? Let’s find out.

How to Register for Mpesa Xpress

  1. If you have now yet registered for Mpesa this should be the first step.
  2. Once you are done through your phone’s SIM Toolkit, or by downloading the MySafaricom App
  3. On your Android device, go to Google Play Store
  4. Click on the profile section on the top right side
  5. Select your preferred Google account
  6. Go to “Payments & Subscriptions”
  7. Select “Payment Methods”
  8. Choose  “Add M-PESA Xpress billing”.
  9. Enable the feature and you will be redirected to a registration page.
  10. Register your personal details and save

How to Use Mpesa Xpress

  1. Begin by searching for the desired app or game you intend to purchase.
  2. Once located, proceed to open the app or game, at which point the cost of the app/game will be prominently displayed.
  3. To proceed with the purchase, simply tap on the indicated amount, triggering the opening of a new window.
  4. Select M-PESA Xpress as the payment option.
  5. A confirmation window will appear indicating the amount of the app and the payment option selected. Click “BUY”.to proceed with the purchase
  6. You will get a push notification on phone requesting you to input the M-PESA PIN to complete the transaction
  7. Upon confirmation, funds will be deducted from your M-PESA account and the transaction completed.
  8. The app will automatically start to install on your phone. If the app refuses to install after a successful payment, kindly contact the Google help center at support.google.com/googleplay

How to Get a Refund After Purchasing an App

  1. Begin by searching for the specific app or game that you want to request a refund for on the Google Play Store.
  2. Once you’ve located the app or game, click on the “Refund” icon. This option is usually found within the app’s details or settings.
  3. After clicking on the refund icon, the app or game will be uninstalled from your device. This step ensures that the app is no longer accessible on your device.
  4. Following the uninstallation, you should receive a refund confirmation message from M-PESA, acknowledging the refund process and providing relevant details.

“Mpesa Xpress Unavailable” Error Prompt

When the app owner or developer does not accept Mpesa Xpress Billing as a payment option you are likely to encounter an “Mpesa Xpress Unavailable” error. When faced with this issue, opt for the debit or credit card option to facilitate your purchase.

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