How To Replace A Lost Passport In Kenya

This is a step by step guide on how to replace a lost passport in Kenya. The Department of Immigration Services handles all issues to do with passports in Kenya. This includes application of new passports, renewal and replacement of lost or mutilated passports.

Requirements for Replacement of a Lost Passport in Kenya

  • A police abstract on the loss of the passport.
  • Sworn affidavit supporting circumstances under which the passport got lost.
  • A duly filled passport application form and two payment invoices.
  • Personal statement explaining circumstances leading to the loss of the passport.
  • Copy of the lost passport.
  • 3 passport size photos.
  • Original National Identity Card and a copy of it.
  • A copy of birth certificate.
  • Prescribed fee of Kshs 12,050.

How to Replace a Lost Passport in Kenya

1. Log in to the e-citizen portal.

2. Select the Department of Immigration Services.

3. Click on passport application.

4. Choose the passport owner, whether it is you or your child.

5. Proceed to choose the type of application. For this case, click on lost passport.

6. Carefully fill in the passport application form with the required details. Ensure you fill in the correct details.

7. Make the payment required, which is Kshs 12,050 (fee charged for replacement of the lost passport).

8. Download the application form and book an appointment with the Department of Immigration Services.

9. You must appear in person with the necessary documents at the immigration offices near you. Immigration offices are located in Nairobi (Nyayo House) and other towns such as Mombasa, Nakuru, Eldoret, Kisumu, Embu and Kisii. One must appear in person for the purpose of collection of fingerprints.

10. The process takes about five working days, after which your passport will be ready for collection. When collecting the passport, you will be required to bring proof of identification.

Department of Immigration Services

Head Office: Nyayo House, 9th Floor, Kenyatta Avenue/ Uhuru Highway, Nairobi.

Contacts: 020 222 20222, 0110 922 065.


Zack Abuyeka

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