This is a guide on how to report power outage to Kenya Power and Lighting Company (KPLC). Power outages can at times be disappointing and frustrating especially for businesses that require electricity to operate. The outages can be caused by weather conditions, accidents, animals, natural calamities, vandalism or planned interruptions by KPLC.
In most cases, KPLC issues alerts early enough and provides a list of areas scheduled to have power outages or interruptions as a result of maintenance works by the company. The alerts or notices are usually posted on the company’s website, social media handles and in the local dailies.
You can conveniently report power outages to KPLC through USSD or by using KPLC’s self-service portal. The company has a self-service portal where customers can conveniently access all services.
Alternatively, you can report by contacting the company via its social media handles, either on Twitter or Facebook. Remember to provide a detailed description when reporting the outage. You can include landmarks such as schools, hospitals, churches, buildings or notable institutions, for easy identification of the exact area where the problem is.
How to Report Power Outage to KPLC
1. Dial *977#.
2. Select report incidences.
3. Select incidence type. There are 3 options here; power incidence, safety incidence and safety misconduct. For this case, choose power incidence.
4. Select your account type.
5. Choose what caused the outage.
6. A new complaint with a reference number will be logged.
7. You can also report any incidence by dialing 97771.
Kenya Power Contacts
Head Office: Stima Plaza, Parklands, Nairobi.
Hotline Numbers: 97771/ 0703 070 707/ 0732 170 170.
Email: customercare@kplc.co.ke.
