How To Reset Your Airtel Money PIN In Kenya

This article will show you a step-by-step process to reset your Airtel Money PIN in Kenya. Airtel Money PIN is a 4-digit secret number that protects your Airtel Money Wallet from unauthorized use.

A forgotten Airtel Money PIN should not stop you from using Airtel Money services. This is so because Airtel has provided a simple and faster way to reset or change your PIN with just a few steps. The best part is you can do it yourself without having to reach out to Airtel customer care for assistance.

This guide will show you how to do that and how as an existing customer, you can change your PIN.

How To register for Airtel Money

It is free to register for Airtel Money. To do so you need to visit your nearest Airtel Money Agent or any Airtel shop spread across the country and fill in a customer registration form.

Next, you must provide your original identification document, either a Kenyan National ID, Up to date Passport, military ID, or Alien ID.

Once you are registered, you will receive an SMS confirming successful registration on Airtel Money. You will then dial *334# to set your preferred Airtel Money PIN and proceed to set a Security Question.

How to Reset Airtel Money PIN

This method is ideal for resetting a forgotten PIN and for new Airtel Money subscribers who would want to set their Airtel Money PIN for the first time.

  1. Dial *222# on your dialer
  2. From the menu, select option 8: My Account/PIN
  3. Choose Option 1 My PIN
  4. Select Option 6: Reset PIN/Forgot PIN
  5. Enter your New PIN
  6. Confirm the new PIN and press Ok

You will receive a message from AirtelMoney about a successful PIN Reset.

How To Change Your AirtelMoney PIN

This method will help you change your Airtel Money PIN as an existing Airtel Money customer. Follow the following steps:

  1. Dial *222# on your dialer
  2. From the menu, select option 8: My Account/PIN
  3. Choose Option 1 My PIN
  4. Sele option 2 change PIN
  5. Enter Your Old PIN
  6. Enter your new PIN
  7. Re-Enter your New PIN and press OK
  8. You will receive an SMS alert from AirtelMoney indicating a successful PIN change.

Airtel Money Customer Service Contacts

Airtel Self-Service: *100#

Phone Number: 100, 0733 100 100


Bob Kipkoech

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