Making a wrong Mpesa transaction can be traumatic especially when you have sent money to an unknown number. On this post, we look at how you can reverse your money after making a wrong Mpesa transaction. Despite the introduction of Hakikisha, which seemed like a life saviour, many people are still calling Safaricom’s customer care daily to recover money sent to wrong numbers. Hakikisha is a feature on Mpesa which enables you to confirm the name of the intended recipient of the funds, before completing an Mpesa transaction. The Hakikisha pop-out disappears very fast which has been a big challenge, especially for IOS users.
Don’t worry about that because Safaricom has now made the process of reversing a wrong transaction much easier. Below is a step by step guide on how to reverse a wrong Mpesa transaction in Kenya as of 2019.
1.Copy the Mpesa transaction message and immediately SMS it to 456
2. Safaricom will get back to you immediately regarding the status of reversal; they will hold the money and contact the recipient.
3. The reversal will then be initiated within 2 hours
Safaricom Customer Care Contacts