How To Reverse Airtel Money Transaction In Kenya

This article dwells on how to reverse an Airtel Money transaction in Kenya. Sending money to the wrong person is rare but it happens. This is mostly done by inputting the wrong recipient number or details when transacting. While this can be a stressful encounter especially when the recipient is not responding or is unreachable, you need not worry.

As an Airtel Money customer in Kenya, there are ways to reverse the transaction and the money will be sent back to you. We have highlighted two that will help you get your money back.

How to Reverse Airtel Money Transaction in Kenya

  • Use USSD Codes *334#

This method is the fastest way to reverse Airtel money transactions especially when the transaction is just completed. Follow these steps.

For Reversal of Transactions Done Immediately

  1. On your dialer, press *334#
  2. Select option 8: My account/PIN
  3. From there, choose option 2: Reverse Transaction
  4. Select option 1: Initiate Transaction Reversal
  5. Here, select Select the last transaction sent.
  6. Next, enter your Airtel Money PIN to complete the transaction

For reversal of older transactions

  1. On your dialer, press *334#
  2. Select option 8: My account/PIN
  3. From there, choose option 2: Reverse Transaction
  4. Select option 1: Initiate Transaction Reversal
  5. Here, select option1: Other WSend Transactions
  6. Enter Airtel Money Transaction ID
  7. Next, enter your Airtel Money PIN and complete the transaction
  • Reach Out to Airtel Customer Care

Another way to reverse an Airtel Money transaction is by calling Airtel customer care through their official customer care number which is 100 or 0733 100100. An agent will be there to help you with the reversal. Airtel customer care services are fast and free so you don’t have to worry about inefficiency. After dialing, choose Airtel Money services from the voice menu then select Airtel Money reversal. From there, you will be redirected to a sales representative agent whom you will speak directly to.

How to Approve a Reversal Request as the Receiver

  1. Dial *334# on your dialer
  2. Select option 8: My account/PIN
  3. From there, choose option 2: Reverse Transaction
  4. Here select option 2: Approve/reject pending reversal
  5. Choose the transaction you want to reverse
  6. Enter your Airtel Money PIN and press OK

NOTE: Funds need to be present in the recipient’s account, and the recipient should not have initiated any withdrawals or transfers to another account. However, if the recipient has already utilized the funds, the reversal process will not take place. The duration for the money to be returned to your account might extend up to a maximum of 48 hours so be patient.

Airtel Customer Care Contacts

Phone:  0733 100 100  or 100.

Bob Kipkoech

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