List of Best Banks In Kenya – 2021 Think Business Banking Awards

This is a list of the best banks in Kenya according to the 2021 Think Business Banking Awards. The awards are held annually by Think Business Limited to reward and encourage innovation in the banking sector.

Equity Bank emerged as the Best Overall Bank in Kenya for the 10th year in a row while SMEP Microfinance Bank was ranked as the Best Overall Best Microfinance Bank. Below is a full list of the winners.

List of 2021 Think Business Banking Awards Winners

Overall Best Bank in Kenya 2021
1 Equity Bank  
2 Kenya Commercial Bank  
3 Citibank  
The Best Bank in Tier I
1 Equity Bank  
2 Kenya Commercial Bank  
3 I&M Bank  
The Best Bank in Tier II
1 Citibank  
2 Bank of Baroda  
3 Bank of India  
The Best Bank in Tier III
1 Habib A.G. Zurich  
2 GT Bank Kenya  
3 Kingdom Bank (formerly Jamii Bora Bank)  
The Best Bank in Tier IV
1 Guardian Bank  
2 Middle East Bank  
3 Paramount Bank  
Overall Best Microfinance Bank in Kenya
1 SMEP Microfinance Bank  
2 Maisha Microfinance Bank  
3 U&I Microfinance Bank  
Outstanding Young Banker of the year
1 Edwin Njoroge Kiburu, Equity Bank Kenya  
2 Wilson Mutai, Faulu Microfinance Bank  
Chief Executive Officer of the year
1 Dr. James Mwangi, Equity Group  
Special Judges Awards for Product Innovation
1 National Bank of Kenya  
2 Equity Bank Kenya  
Best Bank in Retail Banking
1 Kenya Commercial Bank  
2 Absa Bank Kenya  
3 Equity Bank  
Best Bank in Corporate Banking
1 Citibank  
2 Absa Bank Kenya  
3 Kenya Commercial Bank  
Best Bank in Internet Banking
1 Equity Bank Kenya  
2 Middle East Bank  
3 Sidian Bank  
Best Bank in Agency Banking
1 Equity Bank Kenya  
2 Kenya Commercial Bank  
3 Co-operative Bank of Kenya  
Best Bank in Product Innovation
1 Equity Bank Kenya  
2 Diamond Trust Bank  
3 National Bank of Kenya  
Best Bank in Product Marketing
1 Kenya Commercial Bank  
2 Absa Bank Kenya  
3 ABC Bank  
Best Bank in SME Banking
1 Diamond Trust Bank  
2 Equity Bank Kenya  
3 Absa Bank Kenya  
Best Bank in Mortgage Finance
1 Kenya Commercial Bank  
2 Equity Bank Kenya  
3 Bank of Baroda  
Best Bank in Islamic Banking
1 Gulf African Bank  
2 Absa Bank Kenya  
3 First Community Bank  
Best Bank in Asset Finance
1 Equity Bank Kenya  
2 Diamond Trust Bank  
3 Kenya Commercial Bank  
Best Bank in Agriculture and Livestock Financing
1 Equity Bank Kenya  
2 Absa Bank Kenya  
3 Sidian Bank  
Best Bank in Trade financing
1 Equity Bank Kenya  
2 Credit Bank  
3 Kenya Commercial Bank  
The Most Efficient Bank  
1 Bank of India  
2 Bank of Baroda  
3 I&M Bank  
The Most Efficient Microfinance Bank  
1 Sumac Microfinance Bank  
2 U&I Microfinance Bank  
22.Best Commercial Bank in Micro-Finance
1 Equity Bank Kenya  
2 National Bank of Kenya  
Best bank in sustainable Corporate Social Responsibility
1 Equity Bank Kenya  
2 Kenya Commercial Bank  
3 ABC Bank  
Best Bank in Digital banking
1 Kenya Commercial Bank  
2 Sidian Bank  
3 Equity Bank Kenya  
Best MF Bank in Digital banking
1 Maisha Microfinance Bank  
2 Faulu Microfinance Bank  
3 U & I Microfinance Bank  
Best MF Bank in Product Innovation
1 Maisha Microfinance Bank  
2 Faulu Microfinance Bank  
3 U & I Microfinance Bank  
Best MF Bank in Agriculture and Livestock Financing
1 Sumac Microfinance Bank  
2 Faulu Microfinance Bank  
Fastest growing Micro Finance Bank
1 Caritas MFB  
2 U&I  MFB  
Best Bank to Borrow From
1 Bank of Baroda  
2 Equity Bank Kenya  
3 Kenya Commercial Bank  
3 First Community  
3 Credit Bank  
3 Housing Finance  
3 Kingdom Bank  
Best Bank in Customer Satisfaction Overall
1 Diamond Trust  
2 Standard Chartered Bank  
3 Prime Bank  
Best Bank in Customer Satisfaction  Tier I
1 Diamond Trust  
2 Standard Chartered Bank  
3 Equity Bank  
Best Bank in Customer Satisfaction Tier II
1 Prime Bank  
2 Bank of Baroda  
3 National Bank of Kenya  
Best Bank in Customer Satisfaction Tier III
1 Credit Bank  
2 ABC Bank  
3 Sidian Bank  
Best Bank in Customer Satisfaction Tier IV
1 Paramount Bank  
2 Middle East Bank  
Best Microfinance Bank  in Customer Satisfaction
1 U&I Microfinance Bank  
The Most Customer-centric bank
1 Victoria Commercial Bank  
2 Credit Bank  
3 Equity Bank Kenya  
Best Bank in Mobile Banking
1 Equity Bank Kenya  
2 Diamond Trust Bank  
3 Sidian Bank  
Bank with the lowest tariffs overall  
1 Access Bank Kenya (formerly Transnational Bank )  
2 Guardian Bank  
3 Consolidated Bank of Kenya  
Bank with the lowest tariffs for SME  
1 Guardian Bank  
2 Paramount Bank  
3 Consolidated Bank of Kenya  
Bank with the lowest tariffs for individuals  
1 Equity Bank Limited  
2 Ecobank  
3 African Banking Corporation  
Best Recovery Award  
1 Kingdom Bank (formerly Jamii Bora Bank)  
2 Middle East Bank  
3 Access Bank Kenya (formerly Transnational Bank )  
 

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