This is a list of the best call centers in Nairobi. Nairobi is a leading hub of call center operations in the country. Most of the call Centers in Kenya are located in Nairobi.
Call centres play a key role in the day-to-day operations of businesses. They generally offer customer support services such as handling inbound/outbound calls, social media management, customer health checks and more.
In no particular order, here is a list of the best call centers in Nairobi.
1. CCI Kenya
CCI Kenya is one of the top providers of customer management services in Africa. It works across a multitude of service lines and provides capability across industries to global clients, searching for quality outputs while creating social impact.
Location: Garden City (Thika Road) and Tatu City.
Contact: 0729 780 252.
2. TeleSKy Limited
TeleSKy specialises in creating exceptional customer experience by offering call center services that enable your brand increase loyalty and drive up lifetime value of each customer.
Location: Valley View Business Park, City Park Drive, Off Limuru Road, Tower B, 4th Floor.
Contact:0709 370 000.
3. Techno Brain
Techno Brain is a global leader in next generation digital and consulting services. The company has extensive experience in providing solutions which are driven by industry standard software development practices.
Location: Heritan House, Woodlands Road.
Contact: 0734 770 187.
4. Sauti Contact Center
Sauti Contact Center leverages advanced technology to drive targeted lead generation and personalised customer engagements.
Location: Groganville Estate.
Contact: 0710 772 884.
5. Adept Technologies
Adept Technologies is an end to end data solutions provider dedicated to creating seamless customer experience. It provides contact centre services, AI data labelling, data analytics, LMS development and more.
Location: Blue Violet Plaza, Ground Floor, Kamburu Drive, Off Ngong Road.
Contact: 0111 025 200.
6. Impact Outsourcing
Impact Outsourcing offers cutting edge contact center services that empower businesses to deliver unparalleled customer support, drive sales and build long lasting relationships.
Location: Reliable Towers, Mogotio Road.
Contact: 0700 643 383.
7. Oasis Outsourcing
Oasis Outsourcing offers reliable and professional contact center solutions such as handling inbound and outbound, voice and non voice communication to limit costs and improve customer engagement to increase return on investment.
Location: Royal Offices, 3rd Floor, Office 32, Mogotio Road.
Contact: 0738 781 781/ 0111 052 290.
8. iSON
iSON has been in contact centre business operation in Kenya since 2011. It provides inbound customer service, inbound dealer help desk, outbound sales, retention and customer health check and social media care.
Location: Fedha Plaza, Mpaka Road, Westlands.
Contact: 0732 122 000.
9. Dial Afrika
Dial Afrika is a dynamic team that is revolutionising customer support through innovative technology and human-centric help.
Location: 9th Floor, Kism Plaza, Along Ngong Road.
Contact: 0795 444 000.
