This is a list of the main Airtel customer care shops in Kenya. These shops offer all Airtel network-related services i.e selling phones, SIM cards, airtime top-ups, and accessories.
Customers with Airtel postpaid plans can also pay their bills in these customer care shops. There are many Airtel Customer care shops across Kenya but here are the main shops.
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Shop Name |
Location |
Business Hours |
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Nyali |
City Mall-1st floor, Nyali Mombasa |
Sundays & Public holidays: Closed |
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Weekdays: 8:30am – 7:00pm |
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Saturdays: 10:00am – 6:00pm |
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Sundays & Public holidays: 10:00am – 2:00pm |
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Eldoret |
Bargetuny plaza-ground floor, Eldoret |
Weekdays: 8:00am -5:00pm |
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Saturdays: 8:30am -2:00pm |
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Sundays & Public holidays: Closed |
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Nyeri |
Mbaki House-Ground floor, Nyeri |
Weekdays: 8:00am to 5:00pm |
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Saturdays: 9:00am to 2:00pm |
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Sundays & Public holidays: Closed |
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Kisumu |
Oginga Odinga Street, Ground Floor Kisumu |
Weekdays: 8:00am – 6:00pm |
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Saturdays: 9:00am – 3:00pm |
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Sundays & Public holidays: Closed |
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Greenspan |
Greenspan Mall-ground flr, Donholm |
Weekdays: 8:30am – 7:00pm |
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Saturdays: 8:30am – 7:00pm |
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Sundays & Public holidays: 10:00am – 6:00pm |
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Kakamega |
Mega Mall Tuskys – Mezzanine floor,Kakamega |
Weekdays: 8:30am – 6:00pm |
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Saturdays: 8:30am – 6:00pm |
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Sundays & Public holidays: 8:30am – 6:00pm |
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Oval |
The Oval, Ground floor Westlands |
Weekdays: 8:30am to 7:00pm |
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Saturdays: 10:00am to 4:00pm |
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Sundays & Public holidays: Closed |
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Meru |
Tuskys Mall -Ground floor, Meru |
Weekdays: 8:30am-6:00pm |
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Saturdays: 9:00am-3:00pm |
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Sundays & Public holidays: Closed |
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Kericho |
Nenyon Building ground flr |
Weekdays: 8:00am-6:00pm |
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Saturdays: 9:00am-3:00pm |
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Sundays & Public holidays: Closed |
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Mtwapa-Coast |
Tuskys supermarket-ground flr Mtwapa |
Weekdays: 8:30am to 7:00pm |
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Saturdays: 10:00am to 6:00pm |
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Sundays & Public holidays: 10:00am to 4:00pm |
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Nakuru |
Supreme Plaza, off Kenyatta avenue Nakuru |
Weekdays: 8:00am-5:30pm |
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Saturdays: 9:00am-3:00pm |
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Sundays & Public holidays: Closed |
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Village Market |
Village Market 1st Floor above Nakumatt |
Weekdays: 8:30am to 7:00pm |
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Saturdays: 8:30am to 7:00pm |
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Sundays & Public holidays: 10:00am to 4:00pm |
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Prestige Plaza |
Prestige Plaza Ground floor, Ngong Road |
Weekdays: 8:30am to 7:00pm |
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Saturdays: 8.30am to 7:00pm |
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Sundays & Public holidays: 10:00am to 4:00pm |
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Junction |
Junction Mall 1st floor next to food court |
Weekdays: 8:30am to 7:00pm |
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Saturdays: 8:30am to 7:00pm |
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Sundays & Public holidays: 10:00am to 4:00pm |
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Westgate |
1st floor, Westgate Mall, Westlands |
Weekdays: 9:00am to 8:00pm |
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Saturdays: 9:00am to 8:00pm |
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Sundays & Public holidays: 9:00am to 8:00pm |
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Garden City |
Ground Floor, Garden City Mall, Thika Road |
Weekdays: 8:30am to 7:00pm |
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Saturdays: 8:30am to 7:00pm |
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Sundays & Public holidays: 10:00am to 4:00pm |
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Kitale |
Ground floor opp. Giga Supermarket, Kitale |
Weekdays: 8.00am to 5.30pm |
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Saturdays: 8:30am to 3:00pm |
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Sundays & Public holidays: Closed |
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Malindi |
Ground Floor Lamu Road, Malindi |
Weekdays: 8:00am to 5:30pm |
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Saturdays: 8:30am to 3:00pm |
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Sundays & Public holidays: Closed |
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The Hub |
Lower Ground Floor – The Hub, Karen. Behind KFC/DOMINOS |
Weekdays: 9:00am to 9:00pm |
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Saturdays: 9:00am to 9:00pm |
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Sundays & Public holidays: 10:00am to 4:00pm |
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Parkside |
Parkside Towers Ground Floor Mombasa Road |
Weekdays: 8:00am to 6:00pm |
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Saturdays: 9:00am to 2:00pm |
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Sundays & Public holidays: Closed |
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Koinange |
Uniafric House, Ground floor, Koinange Street |
Weekdays: 8:00am to 6:00pm |
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Saturdays: 9:00am to 5:00pm |
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Sundays & Public holidays: Closed |
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Sarit Centre |
Sarit center-Lower ground flr, Westlands |
Weekdays: 8:30am to 7:00pm |
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Saturdays: 8:30am to 7:00pm |
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Sundays & Public holidays: 10:00am to 4:00pm |
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Mombasa |
Khamis Building-Moi Avenue Mombasa |
Weekdays: 8:30am to 6:00pm |
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Saturdays: 9:00am to 3:00pm |
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Sundays & Public holidays: Closed |
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TRM |
TRM-2nd floor next to NIC Bank, Thika Road |
Weekdays: 8:30am to 7:00pm |
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Saturdays: 8:30am to 7:00pm |
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Sundays & Public holidays: 10:00am to 4:00pm |
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Airtel Gilfillan |
Ground Floor Pioneer House next to I&M, Kenyatta Avenue – Nairobi |
Weekdays: 8:00am to 5:30pm |
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Saturdays: 9:00am to 3:00pm |
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Sundays & Public holidays: Closed |
Important Links
1. How To Buy KPLC Tokens Via Airtel Money
2. The Day Bob Collymore Decided To Visit Airtel Kenya And Proceeded To Take Selfies With Its Staff
3. How To Buy Airtel Airtime From Mpesa
